Frequently Asked Questions

Q. What products do you use and are they environmentally friendly?

A. I aim to use environmentally friendly products where possible and it is my plan to be fully plastic free in the future. To find out more about my products and their sustainability, see my blog post which covers all my products.

I also use acrylic paint responsibly on my original canvases and filter waste water to ensure no polluted water enters the water courses .

Q. Are the products you use archival?

All my prints are giclee and are produced in the UK using archival quality, Fine Art Trade Guild approved printers, inks and papers — tests have shown these prints can last over 100 years.

My paints are professional grade with good lightfastness, ensuring they will last a long time if displayed out of direct sunlight and away from direct heat.

For commissions I use professional grade stretched canvases from Winsor & Newton.

Q. Do you help customers with framing?

A. Yes, I offer to frame original art and commissions with floater tray frames. They are an affordable way to frame stretched canvases and finish off your painting beautifully. The shadow gap between the edge of the frame and the canvas really helps the painting to stand out and they are more lightweight and safe to ship than frames with glass.

A good professional framing shop will be able to help with other framing styles that will suits your tastes too.

Q. I’d love to be kept up to date, how do I sign up to your newsletter?

A. You can add your name & email address to the sign up form at the bottom of this page. You can expect to recieve 10-12 emails a year, filled with news, exclusive offers, pet portrait releases and more.

Check out my Instagram and facebook pages to see what I’m up to at the minute.

Q. Do you offer Instalment plans?

A. Yes, there are various interest free options for spreading the cost of your purchase at the checkout - PayPal Pay In 3, Klarna and Shop Pay. T&Cs apply

Q. I’d like to commission a picture, can you tell me more?

A. Getting a picture commissioned is a lovely way to owning a piece of original art that means something special to you or the recipient. The smallest size I work on is 6x6”, going up to 16x20”. Prices start at £85.

To be able to create a beautiful painting for you, I do need several photos taken in good light of the animal, and it’s preferable that they are at eye level and close up enough to see the details. I can use some “artistic license” to add or remove details, but without knowing your pet, in some circumstances it can be hard to do so.

I require a 50% non refundable deposit prior to starting work. This covers my material costs should you not wish to proceed with the final painting. The remainder is due upon completion and acceptance of the finished product.

Taking reference photos, framing, postage and hand delivery can be arranged at extra cost. (Distance dependent where applicable). For more info, see the Pet Portraits page

Q. Please tell me more about Shipping?

A. Please see the page regarding shipping here.

Q. Where’s my order?

A. Please contact me in the first instance if you have not received your item & I will endeavour to help.

Royal Mail does not consider items lost until 10 working days after due date for 1st & 2nd class and 5 working days after due date for Special Delivery.

Q. Do you do Gift Cards?

A. Yes, Gift cards available in the Originals/Prints/Cards and Homeware tabs above. They can be used in person, for commissions, workshops and towards anything for sale on the website. They expire after 2 years. You can use more than one at the checkout and any remaining funds can be used at a later date, as long as it is before the card's expiry.